Customer Retention Advisor

Are you an excellent communicator with sales and retention support experience who has a passion for education?

We are looking for a customer focused, ambitious and enthusiastic individual who shares our passion to genuinely make a difference. You will be a people’s person with a vibrant personality who wants to be part of our energetic and hardworking team!

At GL Education, we are passionate about the role we play in supporting schools to grow children to their best potential.  We do this by providing assessment solutions that help teachers learn more about their pupils so they can find the best way to teach them.

We are the leading UK provider in what we do and growing fast internationally – at the last count we have delivered over 7 million online tests across the globe.

The Customer Retention Advisor is responsible for ensuring maximum contact activity within the specified customer and product initiatives and the achievement of the agreed targets and objectives.

The role is on a fixed term basis to cover maternity leave to start asap through until March 2019.

You will need to:

  • Effectively manage all the sales leads allocated, prioritising when required
  • Prepare estimates and quotations for customers
  • Achieve agreed sales targets and key performance indicators (KPIs)
  • Maintain the renewals database and system processes, and provide feedback as appropriate
  • Respond efficiently to all leads and customer requests
  • Produce and maintain daily contact sheet and activity report

What we are looking for:

  • Customer service and sales experience essential
  • Self-motivated and results focussed individual
  • Excellent attention to detail
  • Excellent and efficient communicator
  • Excellent attendance and punctuality record
  • High level of IT skills (Word, Excel, Outlook, PowerPoint, CRM systems, Financial systems)


  • Generous Annual Leave
  • BUPA Healthcare, Life assurance
  • Pension scheme with enhanced employer contribution 
  • Season ticket loan, eye care scheme, childcare assistance/ vouchers
  • Weekly fruit platters

Please email your CV and cover letter explaining why you are interested and why we should meet you, to