Account Manager

The GL Account Manager is responsible for ensuring maximum contact and support activity with customers leading to the achievement of the agreed targets and objectives. To look at each customer with a whole view in mind, providing support and looking for up-selling and cross selling opportunities based on customer needs. 

The responsibilities of the GL Account Manager include, but are not limited to:

  • Effectively managing all sales leads allocated, prioritising as required
  • Preparing estimates and quotations for customers
  • Achieving agreed sales targets and key performance indicators (KPIs)
  • Maintaining the renewals database and system processes, and providing feedback as appropriate
  • Maintaining a high level of understanding of the GL products, reporting and packages
  • Respond efficiently to all leads and customer requests
  • Produce and maintain daily contact sheet and activity report
  • Work with other departments to achieve set targets, meet customer expectations and business requirements.

We are looking for:

  • Minimum 12 months in a pro-active sales environment, preferably within the education industry
  • An extremely adaptable personality, resilience and excellent attention to detail
  • Inquisitive and confident - able to constructively challenge practice and methods
  • Exceptional customer service, computer and communication skills
  • Highly commercial with the ability to spot opportunities to retain and grow revenue in a cost-effective way
  • Ability to work independently with minimal supervision and able to use own initiative
  • Has the ability to form effective relationships with colleagues across the GL business
  • Numerate and results focused, comfortable working in an environment with Key Performance Indicators (KPI’s) and regular reporting

Location: Swindon

Benefits

  • Generous Annual Leave (including a day off for your birthday)
  • BUPA Healthcare, Life assurance
  • Pension scheme with enhanced employer contribution
  • Season ticket loan, eye care scheme, childcare assistance/ vouchers
  • Weekly fruit platters

Please apply with your CV and cover letter explaining why you are interested and why we should meet you to gl,recruitment@gl-assessment.co.uk.